Schumacher European, Ltd. / Mercedes-Benz

Exemplary customer service once again! ML developed a fuel leak and the fuel was leaking at a good rate, so service manager coordinated a loaner vehicle being delivered to my wife's office in Fountain Hills and subsequent dealer-personnel handled return of my vehicle for warranty repairs. This was clearly above the expected response and my positive story has been shared with several coworkers already. The Schumacher organization truly knows how to deliver an exemplary automotive experience. As for retaining customers, I will definitely be back for my next vehicle.
Michael M.

My service person, Erik, is the first Mercedes dealership employee (both sales and CS) that has provided the sort of service one would expect from a car in this class. Schumacher is very far out of my way, but is worth the effort on my part and will be the only place I take my Benz in the future.
Joshua W.

Sam Mena was excellent as usual. My wife and I both have Sam as our Service Manager for some time now. Sam has always treated us with the utmost respect and kindness. Schumacher should be proud to have Sam represent the company and the brand.
Paul P.

The staff at the dealership is always courteous from the greeter, to the loaner car company, to my representative, Paul Olsen who always goes above and beyond the call of duty.
Daniel B.

Ken Lamb has always taken very good care of me and my car whenever I have gone to Schumacher's. Since I am in a wheelchair Ken has always made sure that I am comfortable and the lady at the coffee counter always carries my coffee to the table. I am extremely satisfied with all of the Schumacher services.
Marilyn S.

This is always a great dealership to deal with. They sold us our extended warranty and are as reliable and good as car dealerships get, period!
Mark C.

I have always been extremely satisfied with your service Department. John Cummins has been a totally professional Service Advisor. Yesterday someone else took his place, apparently John was ill. Neven was equally courteous and professional. I am very grateful for your high standards in service. My 21 year old Benz came out purring after being serviced at Schumacher's.
Anna G.

It sure was nice to know the same service writer (Ken Lamb) is with Schumacher for over 20 years.
Carlo S.

Exceptional Service! Exceptional People! Glad to be associated with all at Schumacher MBZ
Richard T.

Mike Stoops continues to render service of unparalleled excellence. We have worked with Mike for over 8 years and he is the reason why Jeffrey G. bought his 2004 500E wagon from Schumacher.
Angela G.

The turnaround speed at the service department when dropping off and picking up my car was EXCELLENT. During the busy holiday season it was MUCH appreciated. This service department is by far the best I've ever experienced.
Sheri S.

Kirk, who is the chief receiver in the repair lanes, does an excellent job. He is exceptionally pleasant, helpful, and willing to assist in every possible way!!
Mike Stoops continues to do an outstanding job. My wife (who has a convertible) and I (have a station wagon) have worked with Mike for many years. He is the quintessential auto man and represents Schumacher in the way the Schumacher family expects and deserves. I respectfully suggest that Mike be given recognition for his service well beyond the call of duty.
Jeffrey G.

From the moment i drove up and was greeted by a very friendly gentleman, I believe his name was Barry?, to the moment he escorted me back to my perfectly cleaned car I was delighted with the experience! Paul was so fantastic and so helpful and I will continue all of my service work thru him!!!
Leslie C.

Thanks once again for having the shuttle available to me! Stuart was very kind! My service advisor, Jerry was great to work with! First time to the dealership, won't be my last.
Steve J.

It is fabulous to always be greeted in the service drive with such professional staff. the commitment to customer satisfaction is evident from the moment you arrive---even while you are waiting, staff members are checking on you to see if you have been helped or need help. thanks for such a grand experience, all ways !
Craig L.

The drop-off process is the best! The gentleman (tall, gray hair older man) always greets everyone quickly and makes things run smoothly. He's the best ! :)
Sabrina D.

Ken Lamb has been the only service advisor I've ever had. He is outstanding and I trust him explicitly! When I was told (Jan. 4, 2010) he was on vacation, I became very nervous & anxious about taking my 1986 560 SL in for repairs. However, Sam Mena very quickly relieved my concerns. He, too, is very thorough, follows through with his verbal commitments, and makes one feel he truly cares about getting it right the first time! How refreshing to do business with people that have this kind of integrity! Thank you, Aurel Bobesku, for talent in accumulating quality employees!
Joyce B.

Oh, how I wish that your professionalism transferred to the dealership we use in Ohio. You are most courteous, well trained, and most knowledgeable. I sincerely wish I had this experience uniformly out of state. Thank you.
Victoria R.

I normally don't rate service with "Truly Outstanding", but in this case I can't say enough about the way I treated and the professionalism demonstrated.
Thank you!
Ray B.

Thx for the wonderful service. It's always enjoyable visiting your facility. Everyone is friendly and attentive.
Dennis G.

I have owned Mercedes products for 40 years and visited dealerships all over the world, yours is far and above the best of any I have ever dealt with.
Michael M.

Neven did an outstanding job- very prompt and kept me informed of my status multiple times thanks!
Bill B.

This was a roadside assistance service. The technician, Brandon, was prompt courteous and knowledgeable. He went out of his way to explain the service to me and fixed the problem much more quickly than I would have expected. I am extremely happy with the service provided.
Doug B.

I am a winter visitor. I purposely waited to have my car serviced by you folks until I got here rather than having it done by the dealer back home. I was not disappointed. Erik and the others that I had contact with were great.
Gerry Z.

Toll Free: (866) 947-9082

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