Schumacher European, Ltd. / Mercedes-Benz

Q. What is an A Service?
A. The letters displayed in your instrument cluster, Service A through H, are a general indicator of the estimated time needed to complete the service that is due (i.e. Service A approximately 1 hour to Service H approximately 8 hours).

Q. What is a B Service?
A. The letters displayed in your instrument cluster, Service A through H, are a general indicator of the estimated time needed to complete the service that is due (i.e. Service A approximately 1 hour to Service H approximately 8 hours).

Q. What does the Check Engine light mean?
A. Your vehicle's engine management system monitors hundreds of components that are vital in keeping the amount of emissions your vehicle produces as low as possible. If the Check Engine light is on it means that one or more of the self tests that the system performs has failed and there is a malfunction. Double check that your gas cap was not left off or installed incorrectly. This too can cause the Check Engine light to turn on. Have the vehicle checked as soon as possible by a qualified specialist.

Q. What type of engine oil should I use?
A. We use what the manufacturer recommends. For Gasoline Engines we use Mobil 1 Synthetic Formula M 5W40. For Diesel Engines we use Mobil 1 Synthetic Formula 5W40 ESP.

Q. What type of transmission fluid should I use?
A. Your Mercedes-Benz transmission requires special fluid. From model year 1987 up to June 21, 2010 transmission production, we use Mercedes-Benz fluid part number: A001 989 68 03 10. After June 21, 2010 transmission production, we use Mercedes-Benz fluid part number: A001 989 78 03 09.

Q. Are all technicians certified training programs the same?
A. No. Unfortunately, the term "certified" has been used very loosely in the automotive industry. If someone claims to be "certified", you should ask what agency they hold their certification with and if it's current. Our technicians are certified by Mercedes-Benz and go through a rigorous re-certification program each and every year. In fact, 98% of our technicians have reached the coveted level of Mercedes-Benz Master Certified.

Q. Can technicians from independent repair shops get certified by Mercedes-Benz?
A. No. The Mercedes-Benz technician certification program is only available to factory authorized repair facilities. If someone claims to be "certified", you should ask what agency they hold their certification with and if it's current. Vehicle technology is changing at a very rapid pace. The modern vehicle has hundreds of microprocessors and on-board computers that require specialized equipment and training to diagnose and repair. Always be sure that the person you trust your safety with is up to date.

Q. Is it more expensive to have my car repaired at Schumacher European than at an independent repair shop?
A. No, not when you compare all the additional benefits you receive from us, as opposed to the potential risks and inconveniences of having your vehicle serviced at an independent repair shop. With all things considered, we're sure you'll find Schumacher European to be the better value. Click here for a side by side comparison.

Q. How do I change my flat tire?
A. The 24/7 Mercedes-Benz Roadside Assistance Program will come out to you and replace your flat tire with your working spare at no charge to customers currently servicing at an authorized dealer. Just call 1-800-FOR-MERCedes (1-800-367-6372) or visit   www.mercedesroadside.com for details. Some restrictions apply. Always refer to your owner's manual before attempting to change your tire.

Q. How do I jump start my battery?
A. The 24/7 Mercedes-Benz Roadside Assistance Program will come out to you and jump start your battery at no charge to customers currently servicing at an authorized dealer. Just call 1-800-FOR-MERCedes (1-800-367-6372) or visit www.mercedesroadside.com for details. Some restrictions apply. Always refer to your owner's manual before attempting to jump start your battery.

Q. How often should I change my engine air filter?
A. Engine air filters take a beating in Arizona with our dusty conditions. Normally we recommend changing your engine air filter every 2 to 4 years or 20,000 to 40,000 miles for naturally aspirated (non-turbo or kompressor) engines and for turbo charged or kompressor engines, every 1 to 2 years or 10,000 to 20,000 miles. Under certain conditions such as, drive through a dust storm, you should change your engine air filter as soon as possible.

Q. How often should I change my climate control cabin dust filter?
A. Climate control dust filters can become clogged quickly here in Arizona due to our dusty conditions. Normally we recommend changing your climate control cabin dust filter every 1 to 2 years or 10,000 to 20,000 miles. Under certain conditions such as, drive through a dust storm, you should change your climate control cabin dust filter as soon as possible.

Q. Should I buy an extended limited warranty (ELW) for my Mercedes-Benz?
A. Depending on your situation (i.e. how long you plan to keep your car, how many miles you drive, etc.) an ELW can be a good idea if you get one from the right company. They are many different extended warranties or service contracts on the market today. All with varying levels of coverage and customer satisfaction. Generally an ELW from the vehicle's manufacturer have the highest customer satisfaction ratings. Please call (480) 824-5561 or stop by today and we'll be happy to answer all your questions.

Q. When is a good time to buy an extended limited warranty (ELW) for my Mercedes-Benz?
A. Some ELW's can only be purchased when the vehicle is still within the original factory warranty (e.g. 4 years or 50,000 miles) or the price goes up dramatically once the car is out of warranty. If you are thinking of getting an ELW don't delay. Call (480) 824-5561 or stop by today and we'll go over all your options including what warranties are transferable or refundable if you decide to sell your vehicle.

Q. I did not buy my Mercedes-Benz from your dealer; can I still use your service and parts departments?
A. Yes. We have customers bring us their cars from all over the country, Canada and Mexico. We also have customers from all over the state including Flagstaff, Sedona, Glendale, Peoria, Avondale, Tempe, Chandler, Gilbert, Mesa, Superstition Springs, Tucson and more. All Mercedes-Benz owners are welcome and we appreciate your business. Please call (480) 824-5561 or click here to set an appointment today.

Q. Can you service or repair my Sprinter van?
A. Yes. We are an authorized Mercedes-Benz Sprinter dealer and repair facility. We also service and repair Sprinter vans sold under the Dodge and Freightliner names. Please call (480) 824-5561 to set an appointment today.

Q. Can you service or repair my Smart Car?
A. Yes. We are an authorized Smart Car dealer and repair facility. Please call (480) 824-5561 to set an appointment today.

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