Schumacher European, Ltd. / Mercedes-Benz
18530 N. Scottsdale Road Phoenix, AZ 85054Toll Free: (866) 947-9082
- Local: (480) 991-1155
- Parts: (480) 991-1155
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Customer Comments
"Many businesses ask their friends and family to write good testimonials about them. We find it easier to treat our customers
as friends and family and let them do it on their own".
Werner Schumacher
BEST DEALERSHIP! I am previously from CA and quite frankly, thought all dealerships were the same. Not this one! Thank you to the sales, service and parts staff. You all have made my dealership experience enjoyable. Remington in sales is extremely knowledgeable and always professional. John at the parts counter- his intelligent and helpful manner is much appreciated. I'm new to driving Mercedes-Benz and cannot imagine ever driving anything else. The safety and comfort of the ride speaks for itself and maintenance costs are comparable to other high end autos. Thanks to Schumacher, I have found a friendly and comfortable place to care for my automotive needs.
D
I have bought two cars in the past from Schumacher and have excellent customer service as well as an exceptional product. My sales person was very knowledgeable and has make the purchase smooth... Thank you Deanna Hanna and I look forward to working with you again soon.
Scott
Schumacher European has exceptional customer service. My sales rep Remington is patient, kind and a hard worker who loves to help people. I come into the store and am greeted right away by beautiful girls that also offer me water. The managers are also very kind. I have been coming here for years, as well as my family, and you defiantly get what you pay for. I love the laid back atmosphere that lies within the dealership because you don't see that at many luxury dealerships. Love Schumacher and everyone that works there. I would highly recommend Schumacher to anyone looking to purchase a new/used car! Or Sprinter!!
ETWork
Lou Gordon and his assistant Aaron Sales are terrific to work with. I just bought my second Mercedes from Schumacher and these gentlemen were patient, very knowledgeable in helping me find the right car that I would enjoy for a long time and both professional and fair to deal with. If you want a pleasant car buying experience, look no further than Lou Gordon at Schumacher in Scottsdale. If you are going to drive the best, you might as well buy from the best.
Walter
Love my new car and my experience buying it with Schumacher European!! Usually hate the car buying experience, but Glenn Davis & Matt Lenox truly made it the best experience. No pressure, fair trade and felt completely taken care of from beginning to end. Thanks guys!!
My experience with Schumacher has been awesome- based on their fantastic commitment to service. DEANNA HANNAN was very good to work with. Responsive, reactive, communicative, thoughtful, and wonderful customer service. I am a person that's on the go- and her ability to use tele, cell, text, and email all support my claim that she is one of the best Sales Relationship person that I have experienced. SAM MENA is the man on service that is absolutely over the top awesome. He has helped me on many occasions- and is always responsive, helpful and caring. I honestly can say he is the best professional I have met in all of my years of driving. If there is a way he can help- he will. Mercedes is lucky to have him on their team. ANDY HOMER- head of Service is also wonderful- a very detailed and focused individual that also exhibits excellence that you would come to expect with a flagship Mercedes Benz experience. I am thoroughly satisfied with my experience at Schumacher Mercedes Benz. And I am a repeat customer- not only due to the product- but moreover because of the excellence in service and competent people that work there.
I remember when Bill Lambert sat outside the dealership on Sundays, when they were closed, in the heat of the summer. He would talk to anybody and everybody who passed by. When I decided to buy, he was the guy I made a beeline for. After buying the car, I've had nothing but pleasant experiences dealing with Ken Lamb. Nothing was ever too much for either Bill or Ken. I have a C-320 (2003) and a. E-320 CDI(2005) both purchased new and serviced only by Schumacher.
Jerry
Deanna Hannan sets the bar when it comes to providing all around service standards for new car purchases. Friendly, approachable, comfortable, and understands her products. I also like the fact that Deanna's relationship with the customer does not end once the sales has been completed. She is very willing to take the point on any follow up items after the car left the lot. This is such an important component in the sales process and Deanna passes with flying colors. I was so happy with my experience with Deanna, that I purchased a second car from her 3 months later. I highly recommend her for your new/used car purchase.
John G.
My wife and I are new customers to Schumacher. We had Roadside Assistance from Mercedes and they sent a Schumacher Technician. We were impressed with his credentials and professional demeanor. We decided to give the store a try for routine service. We like dealing with the same adviser on each visit, the clarity of communication on service options (We are doing more than the warranty requires as we plan on long-term ownership.) and the Mercedes-Benz Club of America discount. The store is huge with comfortable waiting areas and when necessary, a clean and appropriate Mercedes loaner car. Our cars are always returned in perfect condition and the work has always been done at the price quoted. Never a surprise! We are converts to Schumacher and will purchase our next Mercedes cars there. We have an ML 350 and an E350 Coupe, neither is near the top of the Mercedes line. None-the-less, we are treated as valuable customers whose business is truly appreciated.
We were buying a used first car for our son, who is in college. We looked at all sorts of dealerships with no success. On a wim, I said who would have great used cars being traded in and that is how we arrived at going to look at Schumacher. Bob Atanasio treated us as though we were looking for a new car, even though we were on a very tight budget. He was excellent and we were treated very well. In the lot was a Honda SUV that fit all that we were looking for and more. We also felt that if their mechanics had looked it over and it was on their lot it was quality used. We had a great experience, was treated fairly on price and the process of buying was so much better than other dealerships we have bought from in the past. The only thing we laugh about is my husband always wanted to buy a Mercedes and we end up buying a used car for our son at the dealership instead. That was never something we never thought would happened. He loves the car and we loved our experience at Schumacher.
KK
We purchased two Mercedes from Schumacher, and we have one more we purchased in Chicago. By far Schumacher is the most outstanding of the 5 MB dealers we have purchased from over the many years we have owned Mercedes. Mike Stoops, our service advisor is outstanding. He is on top of all the details a Type A like me would appreciate. Actually I have found everyone at Schumacher is fabulous to work with. Thank you Schumacher for what standards you have set.
Russ
Thank you Chris Irving for making this process so EASY! He listened to what I wanted and what I needed financially and delivered. The car is so cute and I love it more every time I drive it! This experience had to be one of my favorites and I look forward to working with Chris and Schumacher Mercedes in the future. I really felt like someone was paying it forward to me that evening upon leaving the dealership. THANKS!!!
To often purchasing a vehicle is an absolute hassle. Not in this case. Both Lou Gordon and Aaron Sales made this purchase a truly exceptional and enjoyable experience. Having worked in customer
service for 22 1/2 years prior to my retirement, I recognize the value of truly exceptional service. Having had
the opportunity to work with every department (sales, service, parts, administration) at Schumacher
Euopean since my move to Scottsdale, I would say you folks have it nailed. KUDO's
Our experience was wonderful. The is the second vehicle that we have purchased from Schumacher and we have been extremely happy each time.
(Bob Atanasio) Just a note to say thank you for the very professional salesmanship you employed in working with us. Professionally I teach salesmanship and you are at the top of your class from my point of view. We had no intent to buy a car Monday; we only expected to drive a 550 along with some other brands as we have been thinking about trading this year. I especially appreciated your assumptive sale you expected us to order that car right then but certainly didn't pressure us to make a decision and your over the top communication was great as well. you did a outstanding job and I appreciate it; we couldn't be more excited about our new car thanks to you.
D
I have bought two cars in the past from Schumacher and have excellent customer service as well as an exceptional product. My sales person was very knowledgeable and has make the purchase smooth... Thank you Deanna Hanna and I look forward to working with you again soon.
Scott
Schumacher European has exceptional customer service. My sales rep Remington is patient, kind and a hard worker who loves to help people. I come into the store and am greeted right away by beautiful girls that also offer me water. The managers are also very kind. I have been coming here for years, as well as my family, and you defiantly get what you pay for. I love the laid back atmosphere that lies within the dealership because you don't see that at many luxury dealerships. Love Schumacher and everyone that works there. I would highly recommend Schumacher to anyone looking to purchase a new/used car! Or Sprinter!!
ETWork
Lou Gordon and his assistant Aaron Sales are terrific to work with. I just bought my second Mercedes from Schumacher and these gentlemen were patient, very knowledgeable in helping me find the right car that I would enjoy for a long time and both professional and fair to deal with. If you want a pleasant car buying experience, look no further than Lou Gordon at Schumacher in Scottsdale. If you are going to drive the best, you might as well buy from the best.
Walter
Love my new car and my experience buying it with Schumacher European!! Usually hate the car buying experience, but Glenn Davis & Matt Lenox truly made it the best experience. No pressure, fair trade and felt completely taken care of from beginning to end. Thanks guys!!
My experience with Schumacher has been awesome- based on their fantastic commitment to service. DEANNA HANNAN was very good to work with. Responsive, reactive, communicative, thoughtful, and wonderful customer service. I am a person that's on the go- and her ability to use tele, cell, text, and email all support my claim that she is one of the best Sales Relationship person that I have experienced. SAM MENA is the man on service that is absolutely over the top awesome. He has helped me on many occasions- and is always responsive, helpful and caring. I honestly can say he is the best professional I have met in all of my years of driving. If there is a way he can help- he will. Mercedes is lucky to have him on their team. ANDY HOMER- head of Service is also wonderful- a very detailed and focused individual that also exhibits excellence that you would come to expect with a flagship Mercedes Benz experience. I am thoroughly satisfied with my experience at Schumacher Mercedes Benz. And I am a repeat customer- not only due to the product- but moreover because of the excellence in service and competent people that work there.
I remember when Bill Lambert sat outside the dealership on Sundays, when they were closed, in the heat of the summer. He would talk to anybody and everybody who passed by. When I decided to buy, he was the guy I made a beeline for. After buying the car, I've had nothing but pleasant experiences dealing with Ken Lamb. Nothing was ever too much for either Bill or Ken. I have a C-320 (2003) and a. E-320 CDI(2005) both purchased new and serviced only by Schumacher.
Jerry
Deanna Hannan sets the bar when it comes to providing all around service standards for new car purchases. Friendly, approachable, comfortable, and understands her products. I also like the fact that Deanna's relationship with the customer does not end once the sales has been completed. She is very willing to take the point on any follow up items after the car left the lot. This is such an important component in the sales process and Deanna passes with flying colors. I was so happy with my experience with Deanna, that I purchased a second car from her 3 months later. I highly recommend her for your new/used car purchase.
John G.
My wife and I are new customers to Schumacher. We had Roadside Assistance from Mercedes and they sent a Schumacher Technician. We were impressed with his credentials and professional demeanor. We decided to give the store a try for routine service. We like dealing with the same adviser on each visit, the clarity of communication on service options (We are doing more than the warranty requires as we plan on long-term ownership.) and the Mercedes-Benz Club of America discount. The store is huge with comfortable waiting areas and when necessary, a clean and appropriate Mercedes loaner car. Our cars are always returned in perfect condition and the work has always been done at the price quoted. Never a surprise! We are converts to Schumacher and will purchase our next Mercedes cars there. We have an ML 350 and an E350 Coupe, neither is near the top of the Mercedes line. None-the-less, we are treated as valuable customers whose business is truly appreciated.
We were buying a used first car for our son, who is in college. We looked at all sorts of dealerships with no success. On a wim, I said who would have great used cars being traded in and that is how we arrived at going to look at Schumacher. Bob Atanasio treated us as though we were looking for a new car, even though we were on a very tight budget. He was excellent and we were treated very well. In the lot was a Honda SUV that fit all that we were looking for and more. We also felt that if their mechanics had looked it over and it was on their lot it was quality used. We had a great experience, was treated fairly on price and the process of buying was so much better than other dealerships we have bought from in the past. The only thing we laugh about is my husband always wanted to buy a Mercedes and we end up buying a used car for our son at the dealership instead. That was never something we never thought would happened. He loves the car and we loved our experience at Schumacher.
KK
We purchased two Mercedes from Schumacher, and we have one more we purchased in Chicago. By far Schumacher is the most outstanding of the 5 MB dealers we have purchased from over the many years we have owned Mercedes. Mike Stoops, our service advisor is outstanding. He is on top of all the details a Type A like me would appreciate. Actually I have found everyone at Schumacher is fabulous to work with. Thank you Schumacher for what standards you have set.
Russ
Thank you Chris Irving for making this process so EASY! He listened to what I wanted and what I needed financially and delivered. The car is so cute and I love it more every time I drive it! This experience had to be one of my favorites and I look forward to working with Chris and Schumacher Mercedes in the future. I really felt like someone was paying it forward to me that evening upon leaving the dealership. THANKS!!!
To often purchasing a vehicle is an absolute hassle. Not in this case. Both Lou Gordon and Aaron Sales made this purchase a truly exceptional and enjoyable experience. Having worked in customer
service for 22 1/2 years prior to my retirement, I recognize the value of truly exceptional service. Having had
the opportunity to work with every department (sales, service, parts, administration) at Schumacher
Euopean since my move to Scottsdale, I would say you folks have it nailed. KUDO's
Our experience was wonderful. The is the second vehicle that we have purchased from Schumacher and we have been extremely happy each time.
(Bob Atanasio) Just a note to say thank you for the very professional salesmanship you employed in working with us. Professionally I teach salesmanship and you are at the top of your class from my point of view. We had no intent to buy a car Monday; we only expected to drive a 550 along with some other brands as we have been thinking about trading this year. I especially appreciated your assumptive sale you expected us to order that car right then but certainly didn't pressure us to make a decision and your over the top communication was great as well. you did a outstanding job and I appreciate it; we couldn't be more excited about our new car thanks to you.
Website by Dealer.com
Schumacher European, Ltd. / Mercedes-Benz
18530 N. Scottsdale Road
Phoenix,
AZ
85054